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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?

A) Viewer and Publisher
B) Experience Admin and Publisher
C) Builder and Experience Admin
D) Publisher and Builder

2. Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?

A) Create a new user form that automatically triggers a process to create a user.
B) Delegate external user administration.
C) Recommend partners share user credentials.
D) Implement a limit on new users and password resets.

3. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

A) Public Site Connect
B) Document Library Model (DLM)
C) Guest user and public access settings
D) Content Delivery Network

4. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers

A) Build Your Own
B) Customer service
C) Help Center
D) Partner Central

5. A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

A) Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
B) Allow guest users to tag displayed articles with relevant topics on a public page.
C) Select the appropriate topics on the Knowledge tab within Lightning Experience.
D) Manually add one or more topics to each article within Workspaces.

Solutions: