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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Strategy | - Demand management - Financial management for IT services - Service portfolio management |
| Service Lifecycle Introduction | - Overview of ITIL concepts and structure - Service lifecycle principles |
| Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Service Transition | - Change management - Service asset and configuration management - Release and deployment management |
| Service Operation | - Problem management - Request fulfillment - Incident management - Event management |
| Service Design | - Availability and capacity management - Service level management - Service catalog management - Design coordination |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which role is responsible for carrying out the activities of a process?
A) Process owner
B) Service manager
C) Change manager
D) Process practitioner
2. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
A) All of the above
B) 1 and 2 only
C) 2 and 3 only
D) 1 and 3 only
3. What is a RACI model used for?
A) Monitoring services
B) Recording configuration items
C) Defining roles and responsibilities
D) Performance analysis
4. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
A) IT service continuity management
B) Service catalog management
C) Financial management for IT services
D) Change management
5. How many people should be accountable for a process as defined in the RACI model?
A) Two - the process owner and the process enactor
B) As many as necessary to complete the activity
C) Only one - the process architect
D) Only one - the process owner
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
