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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam that is designed to test the foundational knowledge of IT service management (ITSM) using the ITIL 4 framework. ITIL 4 Foundation certification is intended for professionals who are involved in IT service management or are interested in pursuing a career in ITSM. ITILFND_V4 exam is a globally recognized certification and is considered one of the most sought-after certifications in the IT industry.
The ITILFNDv4 certification exam covers the key concepts, principles and practices of ITIL 4, including the four dimensions of service management, the service value system, the service value chain, and the ITIL practices. ITILFND_V4 exam is designed to test the candidate's knowledge and understanding of ITIL 4 and their ability to apply ITIL 4 practices in real-world scenarios. ITILFND_V4 exam consists of 40 multiple-choice questions and the passing score is 65% (26 out of 40).
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Information and Technology - Organizations and People - Value Streams and Processes - Partners and Suppliers |
| ITIL Service Value System (SVS) | - Continual Improvement - Governance - Practices Overview - Service Value Chain - Guiding Principles |
| Service Management Key Concepts | - Service Relationships - Service Offerings - Value and Value Co-creation |
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