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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification that validates the fundamental understanding of ITIL 4 framework and its best practices for service management. ITILFNDv4 exam covers the key concepts of ITIL 4 and its four dimensions, as well as the ITIL service value system. It is ideal for IT professionals who want to enhance their career prospects in IT service management or gain a better understanding of the ITIL 4 framework. Passing the certification exam demonstrates that candidates have the necessary knowledge and skills to work with the ITIL 4 framework and its principles.
EXIN ITILFNDv4 or ITIL 4 Foundation exam is a globally recognized certification that focuses on the best practices of IT service management. It is designed to provide a comprehensive understanding of the ITIL framework and its various concepts, principles, and processes.
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The ITIL 4 Foundation certification exam, EXIN ITILFND_V4 (ITIL 4 Foundation), assesses candidates’ knowledge and understanding of the ITIL 4 service management framework. ITILFNDv4 exam consists of 40 multiple-choice questions, and candidates are required to score 65% or higher to pass. ITILFNDv4 exam is available in multiple languages and can be taken online or in-person at an accredited exam center.
EXIN ITILFNDv4 Certification Exam, also known as the ITIL 4 Foundation exam, is a globally recognized professional certification in IT service management. ITIL (Information Technology Infrastructure Library) is a set of best practices and guidelines for managing IT services effectively. The ITIL 4 Foundation exam assesses a professional's knowledge of the key concepts, principles, and practices of ITIL 4, including service management, the service value system, the four dimensions of service management, and continuous improvement.
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Topic 2: Know the purpose and key terms of 15 ITIL practices | - Supplier Management - Relationship Management - Service Configuration Management - Service Level Management - IT Asset Management - Change Control - Deployment Management - Service Request Management - Release Management - Monitoring and Event Management - Incident Management - Continual Improvement - Problem Management - Service Desk - Information Security Management |
| Topic 3: Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Start where you are - Progress iteratively with feedback - Optimize and automate - Think and work holistically - Keep it simple and practical - Collaborate and promote visibility - Focus on value |
| Topic 4: Understand the purpose and components of the ITIL service value system | - Guiding Principles - Service Value Chain - Practices - Governance - Continual Improvement |
| Topic 5: Understand the activities of the service value chain | - Obtain/Build - Design & Transition - Deliver & Support - Improve - Engage - Plan |
| Topic 6: Understand the four dimensions of service management | - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology |
