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The ADM-201 certification is recognized by leading organizations worldwide, and it is a prerequisite for some of the advanced Salesforce certifications. Salesforce Certified Administrator certification can help individuals stand out in a competitive job market and increase their earning potential. It also provides access to a community of Salesforce professionals and resources that can help individuals stay up-to-date with the latest developments in Salesforce management and administration.
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Domain 12: AppExchange (2%)
Within this subject, the learners need to demonstrate that they are able to determine the AppExchange application use cases.
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The Salesforce ADM-201 exam consists of 60 multiple-choice questions that are to be completed within 105 minutes. The questions cover various topics related to Salesforce administration, such as data management, user management, security and access, automation, and reporting. ADM-201 exam is conducted online and can be taken from anywhere in the world. Salesforce Certified Administrator certification is globally recognized and is highly valued by employers.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workflow / Process Automation | 16% | |
| Object Manager and Lightning App Builder | 20% | |
| Activity Management and Collaboration | 7% | |
| Sales and Marketing Applications | 12% | |
| Data and Analytics Management | 14% | |
| Service and Support Applications | 11% | |
| Configuration and Setup | 20% |
Salesforce Certified Administrator Sample Questions:
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement? 55
- A. Create a Dashboard that uses Dashboard filters to show specific team data.
- B. Add Cross Filters to switch between the three customer service teams.
- C. Create separate Dashboards for each Customer Support team.
- D. Create a Dashboard with widgets specific to each team.
Correct Answer: A π³οΈ
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DreamHouse Realty has an approval process. A manager attempts to approve a record but receives an error.
What should a Platform Administrator do to troubleshoot this issue?
- A. Review the page layout to ensure the fields updated in the process are visible.
- B. Add a delegated approver for the next approver in the process.
- C. Update the field-level security to view on fields that are updated in the process.
- D. Check if the user in the next approver is inactive or missing.
Correct Answer: D π³οΈ
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should a Platform Administrator configure to meet these requirements?
- A. Different page layouts that control the picklist values for the opportunity types
- B. Separate record types and sales processes for the different types of opportunities
- C. Validation rules that ensure that users are entering accurate sales stage information
- D. Public groups to limit record types and sales processes for opportunities
Correct Answer: B π³οΈ
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
A Platform Administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? 99
- A. Existing field values will be deleted.
- B. Existing field values will remain unchanged.
- C. Changing Auto Number field to Text is prevented.
- D. Existing field values will be converted.
Correct Answer: B π³οΈ
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Cloud Kicks is concerned that not everyone on the sales team is entering key data into accounts and opportunities that they own. Also, the team is concerned that if the key information changes, it does not get updated in Salesforce. A Platform Administrator wants to get a better understanding of their data quality and record completeness. What should the administrator do to accomplish this?
- A. Explore AppExchange for data quality and record completeness solutions.
- B. Configure the key fields as required fields on the page layout.
- C. Subscribe the sales reps to a monthly report for accounts and opportunities.
- D. Create a report for Accounts and Opportunities highlighting missing data.
Correct Answer: D π³οΈ
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