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Salesforce CRT-101 certification exam is an excellent credential for individuals who want to validate their skills and knowledge in Salesforce administration. It is a valuable credential that can open up new career opportunities and demonstrate to employers that the individual has the knowledge and skills required to administer Salesforce effectively. With the right preparation, individuals can pass the exam and become certified Salesforce administrators.
Salesforce CRT-101 exam is divided into two parts: multiple-choice questions and scenario-based questions. The multiple-choice questions cover a range of topics, including the Salesforce platform, data management, security, and user interface customization. The scenario-based questions require candidates to apply their knowledge to real-world scenarios and make decisions based on the given information. CRT-101 exam is timed, and candidates have two hours to complete it.
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Salesforce CRT-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Management | - Data quality and duplicate management - Data import, export, and cleansing |
| Workflow & Process Automation | - Process Builder and Flow basics - Workflow rules and approval processes |
| Activity and Collaboration | - Tasks, events, and calendars - Chatter and collaboration tools |
| Reports & Dashboards | - Dashboard components and analytics - Report types and filters |
| Standard and Custom Objects | - Fields, validation rules, and record types - Object relationships and schema design |
| Organization Setup | - Business hours, holidays, and fiscal year setup - Company settings and user interface configuration |
| Sales and Service Applications | - Sales Cloud functionality - Service Cloud case management |
| User Setup & Security | - User management and profiles - Roles, permissions, and data access - Sharing settings and security model |
