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Microsoft MB-230 exam covers various topics that include configuring case management, configuring queues, creating and managing knowledge articles, creating and managing entitlements, configuring service level agreements, and creating and managing surveys. MB-230J exam also covers topics related to integrating Dynamics 365 Customer Service with other applications, such as Microsoft PowerApps and Microsoft Flow.

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Microsoft MB-230 exam is a valuable certification for professionals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. MB-230J exam measures the candidate's knowledge and skills in implementing and configuring customer service solutions using Microsoft Dynamics 365. Passing the exam validates the candidate's expertise in customer service functionalities, such as managing cases, knowledge base, queues, entitlements, and service level agreements.

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Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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