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Avaya 78950X certification exam is recognized globally as a standard for IT professionals who work with Avaya contact center solutions. It is an industry-recognized certification that provides employers with a way to evaluate the skills and expertise of potential employees. Avaya Contact Center Select Implementation and Maintenance Exam certification also provides a way for IT professionals to demonstrate their knowledge and skills to their peers and colleagues.
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The Avaya 78950X exam consists of 60 multiple-choice questions and the time limit for completing the exam is 90 minutes. To pass the exam, candidates must obtain a minimum score of 70%. 78950X exam covers a wide range of topics, including call center design, implementation, and management, as well as troubleshooting and maintenance of Avaya Contact Center Select solutions.
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Avaya 78950X certification exam is designed for professionals who possess the knowledge and skills required to implement and maintain Avaya Contact Center solutions. Contact Centers are an essential part of any business, as they allow organizations to manage and streamline their customer interactions. With the Avaya 78950X certification, individuals gain the ability to work with Avaya's Contact Center Select solution, which is one of the leading contact center solutions in the industry.
Avaya 78950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ACCS Architecture and Solution Overview | - IP Office and ACCS integration fundamentals - Deployment models and scalability options - Avaya Contact Center Select components and architecture |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and log analysis - High availability and business continuity |
| Topic 3: Reporting and Database Management | - Data aggregation intervals (daily, weekly, monthly) - Historical reporting structure |
| Topic 4: Installation and Deployment | - WebLM and licensing configuration - Software and appliance deployment methods - System prerequisites and environment preparation |
| Topic 5: Integration and Connectivity | - Security and TLS configuration - IP Office SIP and CTI integration - Avaya Aura Media Server integration |
| Topic 6: Configuration and Administration | - ACCS configuration components and tools - Outbound campaign configuration - User and agent provisioning |
