Certification Paths’ Overview
78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.
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Avaya 78200X Certification Exam is designed for IT professionals who are looking to become certified in the Avaya IP Office™ Platform Configuration and Maintenance. Avaya IP Office™ Platform Configuration and Maintenance Exam certification exam is intended to validate the candidate's knowledge and skills in installing, configuring, and maintaining the Avaya IP Office™ Platform. 78200X exam is designed to test the candidate's ability to manage and troubleshoot IP Office™ systems, as well as their understanding of related technologies such as VoIP, SIP, and IP networking.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Implementation | 20% | - IP500 V2 hardware installation - IP Office Server Edition deployment - Initial system setup and configuration |
| Topic 2: Platform Architecture & Requirements | 20% | - Licensing and activation - Platform versions, options and specifications - System sizing and requirements for customer scenarios |
| Topic 3: Application & Feature Configuration | 20% | - ARS, short codes, hunt groups and automated attendants - Voicemail Pro configuration - One-X Portal and unified communications |
| Topic 4: System & User Configuration | 25% | - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration - System settings, time, network and security - Endpoint configuration: digital, SIP, soft clients |
| Topic 5: Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Common issues and resolution procedures - Backup, restore and software updates |
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