Pegasystems PEGAPCDC87V1 Exam Dumps [2024] Practice Valid Exam Dumps Question

PEGAPCDC87V1 Dumps - Grab Out For [NEW-2024] Pegasystems Exam

The PEGAPCDC87V1 exam covers a broad range of topics related to Pega Decisioning, including fundamentals, data modeling, eligibility and priority rules, data references, and decision strategies. Exam takers must demonstrate their deep understanding of the concepts, methods, and techniques used in the Pega Decisioning platform to pass the exam. Additionally, they must showcase their ability to implement effective solutions that deliver the best possible results for businesses in various industries.

 

NEW QUESTION # 22
A volume constraint is configured to apply constraints to actions as a group rather than for each action individually. A customer qualifies for 3 actions, and the volume limit on the top-ranked action is above zero, the limits on the 2 lower-ranked actions have been reached. Given this scenario, how many actions will be selected for the customer in the outbound run?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

Explanation:
Understanding Volume Constraints:
* Volume constraints can be applied to limit the number of actions offered to customers.
* Constraints can be set to apply to actions as a group or individually.
Scenario Analysis:
* In the given scenario, a customer qualifies for three actions.
* The top-ranked action has not reached its volume limit, but the lower-ranked actions have.
* Since the constraints are applied as a group, if the top-ranked action is available, it will be selected.
* The lower-ranked actions, having reached their limits, will not be selected.
Conclusion:
* Only the top-ranked action will be selected for the customer in the outbound run.

NEW QUESTION # 23
MyCo, a telecommunications company, wants to present customers with a free 2GB data offer when contacting the call center for mobile number portability. Which arbitration factor do you configure to implement this requirement?

• A. Propensity
• B. Business levers
• C. Action value
• D. Context weighting

Answer: D

NEW QUESTION # 24
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers. As a decisioning consultant, what best practice must you follow to include images in the emails?

• A. Host images on an external server
• B. Provide links to images in the email
• C. Attach images to the email
• D. Embed images in the email directly

Answer: B

Explanation:
Best Practice for Emails: To ensure that emails load quickly and correctly across various email clients, it's best practice to provide links to images rather than embedding them directly or attaching them. This method ensures better compatibility and avoids large email sizes.
Implementation: Including image links allows the email client to fetch images from a server, ensuring that the email content remains lightweight and is displayed properly.

NEW QUESTION # 25
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

• A. Call intent detection
• B. Dispute handling strategy
• C. Interaction history
• D. Offers ranking

Answer: D

NEW QUESTION # 26
A bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the credit limits of each card, the bank wants to present credit cards only to suitable customers who have a credit score greater than 500. Which component helps you to calculate a customer's credit score?

• A. Results
• B. Set Property
• C. Scorecard
• D. Filter

Answer: C

NEW QUESTION # 27
When a customer offered an action that they already accepted, this is because ______.

• A. There are no suppression rules defined
• B. The actions arc filtered based on eligibility
• C. The strategy is not customized to exclude previously accepted offers
• D. The customer intent was captured incorrectly

Answer: C

Explanation:
When a customer is offered an action they have already accepted, it is typically because the decision strategy has not been configured to exclude such offers:
* Strategy Customization:
* Step 1: Ensure that the decision strategy includes logic to filter out actions that the customer has already accepted.
* Step 2: Use customer interaction history to identify previously accepted offers and exclude them from the list of eligible actions.
* Implementation Steps:
* Step 1: Add a filter component in the strategy to check the customer's interaction history for accepted offers.
* Step 2: Configure the filter to exclude any actions that match the accepted offers.
* Step 3: Connect this filter to the rest of the strategy to ensure that only new or unaccepted actions are considered.
* Benefits:
* Customizing the strategy to exclude previously accepted offers improves customer experience by preventing redundant or irrelevant offers.
* It ensures that customers are always presented with new and relevant opportunities, enhancing engagement and satisfaction.
* Example:
* If a customer has already accepted a credit card offer, the strategy should filter out this offer in future interactions to avoid presenting the same offer again.
References:
* Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Configuring Next-Best-Action Designer for Pega Customer Service" section.
* Pega documentation on "Creating and understanding decision strategies".

NEW QUESTION # 28
MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available. Which engagement policy condition best suits this requirement?

• A. Suitability
• B. Eligibility
• C. Applicability

Answer: B

Explanation:
Engagement Policy Condition: For offering a Fiber Optic Cable package only to customers in towns with fiber optic availability, the best engagement policy condition to use is "Eligibility." Eligibility conditions are used to ensure that only customers who meet specific criteria (e.g., geographic location) are considered for the offer.
Implementation: Define an eligibility condition in the engagement policy that checks whether the customer resides in a town with fiber optic cable availability.

NEW QUESTION # 29
Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when the customers log in to the web self-service portal. The bank now plans to amend its engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the conditions are too broad or narrow for your requirements?

• A. Audience simulation
• B. Pega Scenario Planner
• C. Ethical Bias Check
• D. Persona Testing

Answer: A

Explanation:
Identifying the Requirement:
The bank has chosen an email service provider that prefers receiving customer batches through a cloud storage location on either Microsoft Azure or Amazon S3.
The task is to find out how Pega Customer Decision Hub can integrate with these cloud storage solutions.
Evaluating Pega CDH Capabilities:
Pega Customer Decision Hub provides robust capabilities for integrating with various external systems and cloud storage solutions.
The documentation for Pega CDH supports writing action details directly to cloud storage solutions like Microsoft Azure and Amazon S3, which is in line with modern cloud infrastructure practices.
Process Overview:
Configuration:
Configure the external storage location (Azure Blob Storage or Amazon S3) within Pega CDH.
Action Flow:
Define the action flow to include steps for writing data to the specified cloud storage.
External Integration:
Use built-in connectors or custom integration points to handle data transfer securely and efficiently.
References and Supporting Documentation:
According to the Pega Customer Decision Hub User Guide, you can configure Pega CDH to write action details directly to cloud storage solutions like Microsoft Azure and Amazon S3 (refer to the section on configuring the delivery of multiple treatments and external integration points).
References:
Pega-Customer-Decision-Hub-User-Guide-85.pdf
Pega-Customer-Decision-Hub-User-Guide-86.pdf
Pega-Customer-Decision-Hub-User-Guide-87.pdf

NEW QUESTION # 30
In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

• A. Set Property
• B. None, properties are available
• C. Proposition Data
• D. Data Import

Answer: D

NEW QUESTION # 31
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?

• A. Audience
• B. Applicability rules
• C. Customer segment
• D. Prioritization formula

Answer: C

Explanation:
To target customers living in a specific geographic area for advertising the new fiber optic service, you need to configure a "Customer segment" in the Next-Best-Action Designer. This involves defining the segment of customers based on their geographic location, ensuring that only those customers in the northern region are included in this segment. By doing so, you can ensure that the banner advertisement for the fiber optic service is displayed only to those customers.

NEW QUESTION # 32
There are two segments: segments A and Segments B.
The segments A references the segment B.
Which configurations is necessary to make sure that segment B is automatically refreshes when segment A is refreshed?

• A.
• B.
• C.
• D.

Answer: C

NEW QUESTION # 33
The arbitration factor that allows you to assign financial values to actions is called: _________.

• A. propensity
• B. business levers
• C. action value
• D. context weighting

Answer: C

Explanation:
Arbitration Factors: In Pega, arbitration is the process of prioritizing actions based on multiple factors.
Action Value: This is a specific arbitration factor that allows assigning financial values to actions.
Purpose: Action value helps in determining the prioritization of actions based on their financial impact or benefit to the business.
Reference: According to Pega Customer Decision Hub documentation, the action value is indeed the term used for this specific arbitration factor.

NEW QUESTION # 34
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

Explanation
Compute SUM of PROFIT = Group BY
Determine target budget to retain a customer = Set Property
Determine customer credit score = Scorecard
Divide customers into risk segment = Decision Table

NEW QUESTION # 35
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

• A. Volume constraints
• B. Suitability rules
• C. Customer contact limits
• D. Suppression policies

Answer: C

Explanation:
To ensure that customers do not receive more than four promotional emails per quarter, you can use customer contact limits. This setting allows you to define the maximum number of contacts a customer can receive over a specific period, regardless of their responses to previous actions. By setting this limit, you can prevent overcommunication and enhance customer experience.

NEW QUESTION # 36
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

• A. Add a decision table to a decision strategy and reference it in the scorecard component.
• B. Add the risk segmentation rules in the Results tab of the scorecard rule.
• C. Add a decision table to a decision strategy and pass the credit score as the parameter.
• D. Add three contact policies that correspond to the three risk segments.

Answer: C

NEW QUESTION # 37
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

• A. Set up a secondary schedule.
• B. Add a new Send shape in all the action flows.
• C. Update the Send shape with Finalization.
• D. Bypass action flow processing.

Answer: D

NEW QUESTION # 38
U+ Bank wants to send promotional emails related lo credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all credit card actions.
What do you configure to implement this requirement?

• A. Dynamic template
• B. File template
• C. Email treatment
• D. Output template

Answer: A

Explanation:
To use the same action flow template with the desired flow pattern for all credit card actions, you should configure a dynamic template.
* Understanding Dynamic Templates:
* Dynamic Templates: These templates allow you to define a reusable flow pattern that can be applied to multiple actions. They support dynamic configuration of treatments and other flow elements.
* Configuration Steps:
* Step 1: Create a dynamic template in Pega Customer Decision Hub.
* Step 2: Define the flow pattern within the dynamic template, including all necessary steps and treatments.
* Step 3: Apply the dynamic template to each credit card action, ensuring that the flow pattern is consistent across all actions.
* Benefits:
* Using dynamic templates ensures consistency in the flow patterns and simplifies the maintenance process.
* Any updates to the flow pattern can be made in the template and will automatically apply to all actions using that template.
* Example:
* U+ Bank configures a dynamic template for their promotional email flows. This template includes steps for sending the email, waiting for a response, and following up as needed. Each credit card action uses this dynamic template to ensure a consistent customer experience.
References:
* Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Creating and using dynamic templates" section.
* Pega documentation on "Action flow templates and dynamic configuration".

NEW QUESTION # 39
A bank is currently doing cross-sell on the web by showing various credit cards to its customers. Due to the credit limits of each card, the bank wants to present credit cards only to suitable customers who have a credit score greater than 500. Which component helps you to calculate a customer's credit score?

• A. Results
• B. Set Property
• C. Scorecard
• D. Filter

Answer: C

Explanation:
* Scorecard Component - This component in Pega CDH is designed to evaluate attributes and produce a score based on those attributes. It is commonly used for calculating credit scores, risk scores, etc.
* Steps to Use Scorecard:
* In the decision strategy, add a Scorecard component.
* Configure the scorecard to include relevant customer attributes (e.g., payment history, credit utilization).
* Set the rules and weights for each attribute to calculate the final credit score.
* Use the score in further decision logic (e.g., filtering out customers with a score below 500).

NEW QUESTION # 40
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

• A. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
• B. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
• C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
• D. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

Answer: B

NEW QUESTION # 41
A bank wants to automatically pause actions that are shown too often for a specific time period.
Which rules do you need to define?

• A. Suitability rules
• B. Suppression rules
• C. Eligibility rules
• D. Applicability rules

Answer: B

Explanation:
To automatically pause actions that are shown too often for a specific time period, you need to define suppression rules in Pega Customer Decision Hub. Suppression rules allow you to put an action on hold after a specific number of outcomes, such as views or clicks, have been recorded over a defined period. This helps prevent overexposure and ensures a better customer experience by limiting how frequently the same action is shown to a customer.

NEW QUESTION # 42
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

• A. Create a prioritization decision strategy at the Group-level.
• B. Enable an action value in the prioritization formula.
• C. Ensure that the propensity is enabled in Arbitration tab.
• D. Create an adaptive model rule at the Issue-level.

Answer: D

NEW QUESTION # 43
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

What is the number of outputs that each component has?

• A. Set-Property=4, Results=4
• B. Set-Property=1, Results=1
• C. Set-Property=1, Results=4
• D. Set-Property=4, Results=1

Answer: A

Explanation:
* Set-Property Component: This component performs the calculation of profit for each of the four brands (Nike, Adidas, Puma, Reebok). Since the Set-Property component is configured to calculate profit for each brand individually, it processes four inputs, resulting in four outputs.

NEW QUESTION # 44
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer. Which of the following options allows you to implement this business requirement?

• A. Volume constraints
• B. Suitability rules
• C. Customer contact limits
• D. Suppression policies

Answer: C

Explanation:
To limit the number of emails sent to customers irrespective of past outcomes with a particular offer and customer, you can implement customer contact limits. Customer contact limits are used to control the number of interactions a customer can receive over a specific period on a particular channel, ensuring that customers are not overwhelmed with too many messages.

NEW QUESTION # 45
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The PEGAPCDC87V1 exam is a certification that tests the proficiency of individuals in implementing and customizing decision strategies using the PegaRULES Process Commander. PEGAPCDC87V1 exam also assesses an individual's ability to develop, design, and manage decision-based solutions using Pega's decisioning platform. Achieving this certification adds significant value to your career, as it is evidence of your expertise and credibility in implementing effective solutions using Pega decisioning.

 

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