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Nokia SDM_2002001030 valid exam - in .pdf Free Demo

  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Last Updated: Oct 29, 2026
  • Q & A: 160 Questions and Answers
  • Convenient, easy to study. Printable Nokia SDM_2002001030 PDF Format. It is an electronic file format regardless of the operating system platform. 100% Money Back Guarantee.
  • PDF Price: $59.98    

Nokia SDM_2002001030 valid exam - Testing Engine PC Screenshot

  • Exam Code: SDM_2002001030
  • Exam Name: SDM Certification - PS NSOP
  • Last Updated: Oct 29, 2026
  • Q & A: 160 Questions and Answers
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Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Topic 1: Network Service Operations Fundamentals- Service operation principles
  • 1. Operational processes and workflows
    • 2. Roles and responsibilities
      Topic 2: Network Optimization and Troubleshooting- Problem diagnosis
      • 1. Corrective and preventive actions
        • 2. Root cause analysis
          Topic 3: Customer Service and Communication- Service delivery
          • 1. Customer communication
            • 2. Service quality management
              Topic 4: Operational Procedures and Best Practices- Operational standards
              • 1. Documentation and reporting
                • 2. Change management
                  Topic 5: Performance and Service Monitoring- Performance monitoring
                  • 1. KPI interpretation
                    • 2. Alarm and event analysis

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      Question #1

                      When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

                      • A. Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
                      • B. Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
                      • C. Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
                      • D. Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #2

                      What are the defined Gates in the NSN Sales Work Flow?

                      • A. 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
                        5. Prepare Transition Plan.
                      • B. 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
                      • C. 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
                        5. Prepare for Delivery.
                      • D. 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).

                      Question #3

                      You are the on call Technical Support Engineer. Fault Management has escalated all of the
                      following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
                      2) Critical alarm on an MGW serving the major city's airport
                      3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
                      What is the correct prioritisation order?

                      • A. 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
                      • B. 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.
                      • C. 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
                      • D. 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #4

                      By which trigger is Accrued Cost transferred to Actual Cost?

                      • A. Trouble Ticket/Work Order Closed.
                      • B. Trouble Ticket/Work Order issued to subcontractor.
                      • C. Subcontractor invoice received.
                      • D. Goods Receipt (GR) booked.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #5

                      Which team provides the majority of remote support to the GNOC regarding fault fixing?

                      • A. Customer Care back office.
                      • B. Performance Management.
                      • C. Field Operations.
                      • D. Configuration Management.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Viewing page 1 out of 32 pages.
                      Viewing questions 1-5 out of 160 questions.

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