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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. When the contract was signed, NSN did not offer shared delivery from a GDC. How would you go about influencing the customer to consider using NSN's GDC capability?

A) Use examples that demonstrate the cost and quality benefits we have achieved through shared delivery in other cases.
B) Demonstrate that the GDC enables the sharing of information gained by managing networks for different operators.
C) Demonstrate how the GDC can fully replace the Local Service Delivery and team for managing the customer relationship.
D) Use examples to demonstrate the capacity of the GDC in term of network management. Demonstrate that the shared delivery will not cause any damage to the customer business and highlight the shared delivery's advantage for NSN.

2. What are the defined Gates in the NSN Sales Work Flow?

A) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
B) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
C) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
D) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.

3. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
B) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.
C) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
D) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.

4. By which trigger is Accrued Cost transferred to Actual Cost?

A) Trouble Ticket/Work Order Closed.
B) Trouble Ticket/Work Order issued to subcontractor.
C) Subcontractor invoice received.
D) Goods Receipt (GR) booked.

5. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Customer Care back office.
B) Performance Management.
C) Field Operations.
D) Configuration Management.

Solutions: