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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The swiftest and MOST effective communications take place among people with;

A) good encoding skills.
B) common points of view.
C) advanced degrees.
D) the ability to reduce perception barriers.

2. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A) Yes. If the Cost Baseline is in line with the Business Case.
B) Only after the Cost Baseline is approved according to the required approval levels in the Region.
C) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
D) No. Maximum accepted negative gross margin is 10%.

3. What is the formula of the "value of risk" in the quantitative risk analysis?

A) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).
B) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).
C) = (The impact of risk in EUR) * (the probability of occurrence in %).
D) = (The risk contingency budget in EUR) / (the probability of occurrence in %).

4. There is going to be a planned outage during the maintenance window and it will affect a large part of a city, what is the MOST relevant actions required from the FM process?

A) Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.
B) Inform the Operations Manager and GDM and ensure the work is closely monitored.
C) Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.
D) Inform the Care Manager and ensure the work is closely monitored.

5. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Discuss with the NOC Manager, find a solution, implement solution and check status.
B) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Discuss with the technical back office and put in a solution to resolve this issue.
D) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

Solutions: