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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Leadership | - Power and Influence
|
| Topic 2: Organizational Culture and Change | - Managing Change
|
| Topic 3: Motivation | - Process Theories
|
| Topic 4: Conflict and Communication | - Conflict Management
|
| Topic 5: Group Behavior and Team Dynamics | - Team Effectiveness
|
| Topic 6: Individual Behavior in Organizations | - Personality
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer
- A. Roughing and compromise
- B. Expansion of resources and confrontation
- C. Superordinate goals and altering the structural variables
- D. Authoritative command and roughing
Correct Answer: C 🗳️
In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.
- A. Adequate resources, group performance evaluation, and an absence of conflict
- B. Adequate resources, absence of conflict, specific team goals
- C. A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands
- D. A climate of trust, specific team goals, and members who are conscientious
Correct Answer: D 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Management is considering a massive reorganization in one plant and plans to organize the 250 employees currently working on the assembly line into teams. Management is seeking increases in productivity and manufacturing output.
Which type of teams should they create?
Select one.
- A. Virtual teams
- B. Self-managed teams
- C. Competitive teams
- D. Quality teams
Correct Answer: B 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Which type of group is defined by the organization's structure?
Choose 1 answer
- A. Designated group
- B. Unified group
- C. Formal group
- D. Informal group
Correct Answer: C 🗳️
Explanation: Only visible for ValidExam members. You can sign-up / login (it's free).
Which statement is true about work teams?
Choose 1 answer
- A. Members of the group generate positive synergy through coordinated effort.
- B. The members' primary focus is on improving individual effort.
- C. The primary goal is to share information that is helpful to individual efforts.
Correct Answer: A 🗳️
