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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was kann ein Dienst dem Verbraucher abnehmen und aufzwingen?

A) Anlagegut
B) Dienstprogramm
C) Kosten
D) Ergebnis

2. Welches Leitprinzip verhindert „Silo-Aktivitäten“?

A) Beginnen Sie dort, wo Sie sind
B) Halten Sie es einfach und praktisch
C) Zusammenarbeiten und Sichtbarkeit fördern
D) Fokus auf Wert

3. Was sind die drei Phasen des „Problemmanagements“?

A) Problemanalyse, Fehleridentifizierung, Vorfalllösung
B) Vorfallmanagement, Problemmanagement, Änderungskontrolle
C) Problemprotokollierung, Problemklassifizierung, Problemlösung
D) Problemidentifikation, Problemkontrolle, Fehlerkontrolle

4. Was ist ein Service?

A) Ein materielles oder immaterielles Ergebnis einer Aktivität
B) Ein mögliches Ereignis, das Schaden oder Verlust verursachen oder das Erreichen von Zielen erschweren könnte
C) Ein Mittel zur gemeinsamen Wertschöpfung, indem die von den Kunden gewünschten Ergebnisse erzielt werden, ohne dass der Kunde bestimmte Kosten und Risiken tragen muss.
D) Gemeinsame Aktivitäten eines Dienstanbieters und eines Dienstkonsumenten, um eine kontinuierliche gemeinsame Wertschöpfung auf der Grundlage vereinbarter und verfügbarer Dienstangebote sicherzustellen

5. Wie wandeln alle Wertschöpfungskettenaktivitäten Inputs in Outputs um?

A) Durch den Einsatz eines einzigen Funktionsteams
B) Durch Ermittlung des Servicebedarfs
C) Durch die Implementierung einer Prozessautomatisierung
D) Durch die Verwendung einer Kombination von Praktiken

Solutions: