EXIN ITSM18FB certification exam is a valuable certification for IT professionals who want to enhance their knowledge and skills in IT Service Management based on ISO/IEC 20000:2018. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification is a bridge that provides a smooth transition from the previous version of the ISO/IEC 20000 standard to the new version. IT Service Management is an essential part of any organization that relies on IT infrastructure, and the ISO/IEC 20000 standard provides a framework for IT service management processes.
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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Principles | - Overview of IT service management concepts - Value creation through IT services - Service lifecycle concepts |
| ISO/IEC 20000:2018 Standard Overview | - Requirements for service management system (SMS) - Structure and purpose of ISO/IEC 20000 |
| Planning and Implementing SMS | - Implementing and improving ITSM processes - Planning a service management system |
| Continuous Improvement | - Monitoring and measurement of IT services - Continual service improvement (CSI) principles |
| Service Management System (SMS) Processes | - Service delivery processes
|
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