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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services delivery and implementation - ServiceOne Services sales process and tools - ServiceOne Services portfolio and offerings - ServiceOne Services operations and management - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?
A. HP Accidental Damage Protection
B. HP Custom Contractual Services
C. HP Care Pack Services
D. HP Standard Contractual Services
Question 2
How should you counter this objection: "Services cost too much."
A. HP standard warranty offers limited support for a short time period.
B. HP Services allow you to choose from various options that best suit your needs.
C. HP Services ensure that your equipment stays up and running.
D. HP Services give you predictability and greater control of TCO.
Question 3
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
A. Equipment Deployment Services
B. Hardware Protection Services
C. Data Protection Services
D. Mitigation of Risk Services
Question 4
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A. HP Deployment Services
B. HP Custom Contractual Services
C. HP Care Pack Services
D. HP Standard Contractual Services
Question 5
Which statement is true about the duration of the risk mitigation services?
A. Duration of services is based on event type, depending on the hardware issue.
B. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D. Duration of services is based on warranty duration and extensions.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: D |
