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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 2: Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Topic 3: System Architecture & Installation | 25% | - Proactive Contact Components
|
| Topic 4: Operation & Monitoring | 20% | - Reports & Analytics
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
- A. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
- B. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
- C. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
- D. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
- E. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
Correct Answer: A,C,E 🗳️
The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
- A. getvar
- B. netstat
- C. vmstat
- D. sadc
Correct Answer: B 🗳️
A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?
- A. SSH
- B. Agent API
- C. Event SDK
- D. VLTerm
Correct Answer: C 🗳️
The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?
- A. Install the Dialer software.
- B. Install WebLM.
- C. Plan system capacity.
- D. Add ports to resource groups.
Correct Answer: A 🗳️
On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error summary reports?
- A. Agent
- B. Administrative
- C. Agent Monthly
- D. Job
Correct Answer: D 🗳️
