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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
| Topic 2: SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Topic 3: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Fault isolation and resolution procedures - Software upgrades and patch management |
| Topic 4: Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Topic 5: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question 1
Which two IP Office applications can be installed on the same server? (Choose two.)
A. one-X Portal
B. CCR
C. IP Office Voicemail Pro up to 16 voicemail ports
D. IP Office Voicemail Pro up to 20 voicemail ports
Question 2
Which three are required to get UMS working on a client PC? (Choose three.)
A. VoiceMail Pro installed with the UMS option loaded on a server
B. MAPI Profile installed and configured on the VoiceMail Pro server
C. a compatible Internet browser
D. UMS Web Service is enabled on the User Profile in the configuration
E. UMS Client application installed on the user's PC
Question 3
A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
A. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
B. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
C. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
Question 4
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A. Dependencies
B. General
C. Advanced
D. User
E. Log On
Question 5
What is happening when an IP412 control unit system status light is solid red?
A. The Voice Compression Module is not installed.
B. The .bin files are not loaded in the control unit.
C. The Local Area Network is not connected.
D. The IP Office Professional license is not installed or is not valid.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,B,C | Question 3 Answer: B | Question 4 Answer: E | Question 5 Answer: B |
