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ServiceNow CSA certification is recognized by ServiceNow and is highly valued by employers. The ServiceNow CSA certification demonstrates that an individual has the knowledge and skills required to configure, administer and maintain the ServiceNow platform. ServiceNow Certified System Administrator certification also demonstrates an individual's commitment to their profession and their desire to continually learn and improve their skills.
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To prepare for the exam, individuals can take ServiceNow's official training courses or use other resources such as study guides and practice exams. CSA exam is delivered online and consists of 60 multiple-choice questions. Candidates have 90 minutes to complete the exam and must achieve a passing score of 70% or higher.
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ServiceNow CSA certification is suitable for IT professionals who are responsible for managing and administering ServiceNow in their organizations. ServiceNow Certified System Administrator certification helps professionals to enhance their skills and knowledge, which can lead to better job opportunities and career growth. ServiceNow Certified System Administrator certification also provides validation of the candidate's expertise in using the ServiceNow platform.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Management | - Tables and CMDB basics - Import sets and data loading |
| Service Management Applications | - Incident and problem management - Change and request management - Service catalog and request fulfillment - Knowledge management |
| Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| ServiceNow Platform Fundamentals | - Navigation and user interface - Platform architecture and components - Lists, forms, and filters |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
