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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) UEFI diagnostics
B) HP Advanced POST diagnostics
C) HP Insight diagnostics
D) HP Advanced BIOS diagnostics

2. Which statement best describes self-encrypting drive (SED) technology?

A) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.
B) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
C) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
D) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.

3. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Technical Support
B) HP Channel Services Network
C) HP Warranty Lookup
D) HP Support Center (formerly IT Resource Center)
E) HP Services Media Library

4. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.

5. What is the correct way to clear the CMOS memory on an HP notebook?

A) Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.
B) Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
C) Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
D) Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.

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