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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What can you do with an HP MultiBay or Upgrade Bay?

A) Install an additional hard drive or optical drive.
B) Daisy chain up to two SCSI hard drives.
C) Install additional RAM memory.
D) Install Bluetooth or wireless LAN devices.

2. A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. What should you do first to resolve this?

A) Restore the factory defaults on the computer.
B) Access the BIOS setup and ensure that the memory is being seen.
C) Verify that memory supported by HP is installed.
D) Replace the hard drive.

3. Which HP product line is best suited for a customer who uses a manufacturing computer-aided design program?

A) HP Mini Notebook
B) HPTouchSmart PC
C) HP Tablet
D) HP Personal Workstation

4. Why should you validate the serial number on an HP notebook or desktop? (Select two.)

A) to reactivate the operating system
B) to ensure that the product is covered under warranty
C) to activate pre-installed software
D) to verify the original computer configuration
E) to enable HP applications

5. What do you need to remember about thermal grease after replacing an AMD processor?

A) If the heatsink and the CPU show no signs of wear, you do not need thermal grease.
B) You should clean theCPU and heat sinkandcarefullyapply the entire syringe of greasein an even layer.
C) You should clean the CPU and heat sink and apply50% of thegreasein the syringeevenly over the processor.
D) Currently shipping AMD CPUs do not need thermal grease.

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