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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BSM Solution Areas | 30% | - Systems and Infrastructure Management - Network Management - Operations Bridge and integration - Service Intelligence and Analytics - Application Performance Management |
| Topic 2: Selling and Qualification Process | 20% | - Discovery and qualification questions - Positioning and closing strategies - Identifying opportunities and customer personas |
| Topic 3: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - Business and IT operational challenges - ROI and business benefit communication |
| Topic 4: HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Business Service Management concepts - Value propositions for IT executives and stakeholders - Competitive differentiators |
HP Selling HP BSM Solutions Sample Questions:
Which key customer persona is most likely associated with and involved in Application Performance management?
- A. Senior Project Manager
- B. Quality Assurance Director
- C. Director of Operations
- D. Chief Marketing Officer
Correct Answer: A 🗳️
Which customer challenge does BSM Network Management most specifically address?
- A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- B. inability to detect the root-cause of an application problem
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
Correct Answer: A 🗳️
Which IT activities are supported by the BSM Systems Management Solution? (Select two.)
- A. providing faster mean time to resolution (MTTR)
- B. improving consistency in application testing
- C. providing cross-domain visibility of IT infrastructure events to remove duplication
- D. end user monitoring to track business service levels
- E. proactively enforcing policy and compliance reporting
Correct Answer: A,D 🗳️
Which question is best used to qualify an Application Performance management opportunity?
- A. How often do customers complain about an application response time?
- B. How do you ensure that your virtual server hosts are used to their maximum potential?
- C. Have you automated your operational runbooks to enhance efficiency?
- D. How do you handle Quality Assurance test management?
Correct Answer: A 🗳️
Which customer challenge does BSM Systems management most specifically address?
- A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- B. inability to detect the root-cause of an application problem
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to provide a holistic and cross-domain view of their entire IT infrastructure
Correct Answer: C 🗳️
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