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SAP C_TCRM20_73 exam is an industry-recognized certification offered by SAP SE. With this certification, individuals can demonstrate their knowledge and skills in managing customer relationship management (CRM) processes. SAP C_TCRM20_73 exam aims to evaluate the candidate's understanding of basic CRM functionalities and SAP CRM application. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification provides an excellent opportunity for individuals to advance their career in the field of customer service, sales, and marketing.
SAP C-TCRM20-73 or SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Certification Exam is an industry-recognized certification that validates the candidate's knowledge of the fundamental concepts of Customer Relationship Management (CRM) with SAP CRM 7.0 EhP3. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification is designed for professionals who want to enhance their knowledge of SAP CRM and gain a competitive advantage in their career.
SAP C_TCRM20_73 exam consists of 80 questions and candidates have 180 minutes to complete it. The questions cover a range of topics such as CRM basics, organizational management, sales, marketing, service, and interaction center. To pass the exam, candidates are required to achieve a minimum score of 63%.
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP CRM Business Scenarios | 8% - 12% | - Service processes - CRM analytics overview - Marketing processes - Sales processes |
| SAP CRM Technology & Integration | > 12% | - SAP NetWeaver fundamentals - CRM solution architecture - Technical foundation |
| SAP CRM Master Data | > 12% | - Organizational management - Business partners - Product master data |
| SAP CRM Interaction Channels | > 12% | - Channel management - Field applications - Interaction Center |
| CRM Middleware | 8% - 12% | - Data exchange with SAP ERP backend - Middleware architecture |
| SAP CRM Transactional Processing | 8% - 12% | - Transaction processing concepts - Activity management |
| CRM User Interface | > 12% | - Navigation and personalization - WebClient UI overview |
| SAP CRM Basic Functions | > 12% | - Pricing fundamentals - Actions and billing basics - Partner processing |
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