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Salesforce-Associate (Salesforce Certified Associate) Exam is a certification exam that is designed for individuals who want to showcase their expertise in Salesforce. Salesforce-Associate exam is a great starting point for those who are new to Salesforce and want to establish a career in this field. It is an entry-level exam that validates a candidate's knowledge of Salesforce concepts, administration, and configuration.
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Salesforce Certified Associate certification is recognized by employers around the world as a mark of excellence in Salesforce proficiency. It is a great way to stand out in a competitive job market, and to demonstrate to potential employers that you have the skills and knowledge needed to work effectively with Salesforce. In addition, the certification program offers a wide range of resources and support to help candidates prepare for the exam, including online training courses, study guides, and practice exams.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-platform-foundations---Plat-101
Salesforce Salesforce-Associate Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reports and Dashboards | 10% | - Report types and creation - Filters, formulas, and summarization - Dashboard components and sharing |
| Topic 2: Sales and Service Cloud Basics | 10% | - Case management and knowledge base - Lead, opportunity, and account management - Process automation fundamentals |
| Topic 3: Data Management | 15% | - Record types and data quality - Import, export, and maintenance - Data model: objects, fields, and relationships - Data security and sharing rules |
| Topic 4: Collaboration and Mobile | 5% | - AppExchange overview - Chatter and collaboration tools - Salesforce Mobile App features |
| Topic 5: Navigation and Customization | 28% | - User settings and permissions overview - Basic customization options - List views, search, and personalization - Global navigation and setup menu |
| Topic 6: Salesforce Ecosystem | 32% | - CRM concepts and business value - Salesforce Customer 360 and product portfolio - Roles, career paths, and learning resources - Multi-tenant architecture and platform basics |
