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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reasoning Engine & AI Actions | - Workflow mastery
| |
| Einstein Trust Layer & Security | - Data Masking
| |
| Prompt Engineering | 30% | - Prompt Builder & Template Creation
|
| Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
Salesforce Certified Agentforce Specialist Sample Questions:
Question 1
Universal Containers (UC) wants to make a marketing newsletter and directly use data from five unrelated objects (two standard and three custom) in a prompt template. How should UC accomplish this?
A. Create a flex template and use the five objects as inputs.
B. Create a prompt template passing in special custom object that connects the records temporarily.
C. Create a prompt template-triggered flow to access the data from five objects.
Question 2
How is Data Cloud leveraged by the Answer Questions with Knowledge action in Agentforce?
A. Data Cloud is not required; the articles can be accessed directly from the CRM by the agent.
B. Data Cloud stores and manages the Indexed Knowledge articles.
C. Data Cloud provides the real-time data streams that update the Knowledge articles.
Question 3
Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?
A. Service AI Grounding only works with Case and Knowledge objects.
B. Service AI Grounding only supports String and Text Area type fields.
C. Service AI Grounding visibility works m system mode.
Question 4
Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?
A. Enable Mobile Generative AI.
B. Enable Dynamic Forms on Mobile.
C. Enable Mobile Prompt Responses.
Question 5
An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow.
The agent has been tested in a sandbox and is now ready to deploy. What is a key consideration regarding the activation status of the agent in the production environment?
A. The agent will be activated automatically only if the flow is also active.
B. The agent will automatically be activated upon successful deployment.
C. The agent must be manually activated in production, regardless of its status in the sandbox.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
