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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?

A) Make sure the contacts are exported in vCard format into the home directory.
B) Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
C) Disable anti-virus and firewall software on the PC.
D) Start up the MacBook Pro in Target Disk Mode.

2. Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?

A) "In your Time Machine setup, did you exclude any system files?"
B) "How many times did Time Machine complete an incremental backup of the files?"
C) "When was the last time you used Time Machine to back up your files?"
D) "Have you seen the little spinning clock in the menu move?"

3. John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?

A) In System Preferences, click Energy Saver, then click 'Require password immediately after sleep or screen saver begins.'
B) Move the cursor to the bottom-right corner of the display and enter a password when prompted.
C) Open Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
D) Open System Preferences and click Desktop & Screen Saver. Click 'Require password immediately after sleep or screen saver begins.'

4. Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?

A) The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
B) Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
C) When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
D) When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.

5. Richard purchased a new Thunderbolt drive. When tool should he use to troubleshoot the issue?

A) Console
B) Directory Utility
C) Thunderbolt Setup Utility
D) Disk Utility

Solutions: