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The Oracle 1Z1-993 exam aims to assess individuals' knowledge and expertise in various areas related to Oracle Engagement Cloud 2018, including but not limited to sales and service automation, digital, social and mobile engagement, analytics, and reporting. Candidates who pass this certification exam can contribute to integrating customer experience, sales, and service functions, enabling seamless and consistent engagement across all channels, and leveraging advanced sales and service analytics to offer personalized customer experiences.

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