Oracle 1Z0-1064-21 exam typically covers a wide range of topics, including B2B architecture, data mapping, trading partner configuration, message processing, and security configurations. 1Z0-1064-21 exam measures the candidate’s capability to identify the requirements for configuring trading partners and message exchange, establish service components, and create a security system.
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Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Customer Service (DCS) | - Configure digital channels - Customize digital service interface |
| Topic 2: Initial Setup | - Configure initial service settings - Setup B2B Service environment |
| Topic 3: Service Request (SR) Management | - Manage service request lifecycles - Define service request categories and types |
| Topic 4: Entitlements | - Manage milestone coverage - Configure entitlement rules |
| Topic 5: Productivity Features | - Setup shortcuts and templates - Enable productivity tools |
| Topic 6: Omnichannel Communications | - Integrate communication channels - Configure omnichannel messaging |
| Topic 7: Advanced Configuration, Integration and Analytics | - Integrate with external systems - Configure analytics dashboards |
| Topic 8: Knowledge Management (KM) | - Implement knowledge base features - Maintain knowledge articles |
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