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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. Which of the following should a phlebotomist do if a specimen must remain warm during transport?

A) Leave it near a sunny window.
B) Refrigerate it immediately.
C) Place it directly on ice.
D) Use a heel warmer or approved warming device according to policy.

2. Which of the following actions demonstrates active listening by a phlebotomist?

A) Explaining that all patients feel the same way
B) Restating the patient's concern for clarification
C) Looking away while the patient speaks
D) Interrupting the patient to save time

3. A phlebotomist should instruct a patient to take which of the following actions when providing a sputum specimen?

A) Aggressively swab the inside of the cheek.
B) Collect stool directly into a sterile container.
C) Take a deep breath and then expectorate.
D) Discard first urine of the day and collect for 24 hr.

4. Which of the following actions should a phlebotomy technician take upon withdrawing a winged infusion needle?

A) Depress the syringe plunger.
B) Activate the safety device.
C) Dispose of the 16-gauge needle.
D) Place the capillary pipette in clay.

5. A phlebotomist is scheduled to perform a venipuncture on a patient who had a bilateral radical mastectomy. Which of the following actions should the phlebotomist take?

A) Contact to receive the surgical outpatient records.
B) Obtain the specimen from the subclavian vein.
C) Obtain the specimen from the ulnar vein.
D) Contact the provider for approval.

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