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The ITSM20FB certification provides a bridge between ITIL Foundation and ISO/IEC 20000 certifications. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification demands the candidates to have an in-depth understanding of the ITIL framework and its application, particularly the lifecycle phases of service strategy, service design, service transition, service operation, and continual service improvement. Moreover, the certification also tests the candidate’s knowledge of the requirements and regulations of ISO/IEC 20000, which is the international standard for service management.

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

The EXIN ITSM20FB exam covers a wide range of topics related to IT Service Management, including the principles of IT Service Management based on ISO/IEC 20000, the implementation and management of Service Management systems, and the measurement and improvement of IT Service Management processes. It is designed to test the candidate's ability to apply their knowledge in real-world situations and to demonstrate their understanding of best practices in IT Service Management.

EXIN ITSM20FB Exam covers various topics such as IT service management basics, service design and transition, service delivery processes, continual service improvement, and integration processes. ITSM20FB course includes real-world examples and case studies that help IT professionals to gain practical knowledge and skills to apply ITSM principles in their organizations. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification course also enables candidates to learn about the roles and responsibilities of ITSM professionals in managing IT services effectively.

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