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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A) 情報セキュリティ管理
B) リリース管理
C) インシデント管理
D) キャパシティ管理

2. 規格の文脈において、「適合」という用語は何を表しますか?

A) サプライヤー認証の検証
B) 監査不適合報告書と再監査報告書との調整
C) 要件への準拠
D) 認定機関による品質マネジメントシステム認証

3. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB のスコープを拡大する
B) CMDB の使用量を増やす
C) CMDBのレコード数を増やす
D) CMDB 内の各構成アイテム (CI) の属性の数を増やす

4. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 回避策
B) 変更要求 (RFC)
C) サービスリクエスト
D) 既知のエラー

5. 既知のエラーとは何ですか?

A) 対応できない問題
B) 原因と回避策が特定された問題
C) 解決が判明している重大インシデント
D) 解決された問題

Solutions: