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IBM Enterprise Storage Technical Support Sample Questions:

1. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
C) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
D) Conduct a workshopwith customer system administrators and IBM technical fieldsupport representatives to jointly resolve the problem.

2. Which drive type in the DS8870 should be selected for data that has been identified as inactive?

A) Nearline SAS
B) Enterprise SAS
C) Flash
D) DRAM

3. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

A) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
B) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
C) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
D) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.

4. A customer is interested in controlling the rapid growth of its database environment while providing the highest performance and lowest latency.
Which solution satisfies the customer's requirements and provides the best TotalCost of Ownership?

A) IBM FlashSystem V840
B) DS8870
C) XIV Gen3 with SSD
D) IBM FlashSystem 840

5. Which feature in a DS8870 allows a customer to provide access to production data in its training environment without impacting the integrity of the production data?

A) IBM FlashCopy
B) Thin provisioning
C) IBM Easy Tier
D) Real-time Compression

Solutions: