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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Integration Fundamentals | - IBM Integration Middleware overview
|
| Topic 2: Application Development & Support | - L1 Support Operations
|
| Topic 3: Tools and Runtime Environment | - IBM integration tools
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:
- A. RETAIN Notify to send Problem Management Report (PMR) notification.
- B. an email address to send notification when password is locked.
- C. CallCenter to authenticate at the login time.
- D. notification to the resolution team on critsit PMRs
Correct Answer: C 🗳️
Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
- A. IBMTechbooks
- B. IBMBluebooks
- C. IBMRedbooks
- D. IBMTechnotes
Correct Answer: C 🗳️
The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
- A. List Primary
- B. ListPMRs
- C. List Queues
- D. List Calls
Correct Answer: C 🗳️
What is measured by Service Given Days? The number of days from Call Entry (CE) to the:
- A. T9 service given code.
- B. first instance of a final service given code on PMRs.
- C. non-definitive last service given code on PMRs.
- D. last instance of a final service given code on PMRs.
Correct Answer: B 🗳️
A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:
- A. ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
- B. Call Generate a new Severity 2 secondary PMR onto the L2 queue.
- C. Call Generate a new Severity 2 secondary PMR onto the L1 queue
- D. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
Correct Answer: D 🗳️
