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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Fundamentals | - Consultative selling approach - Basic competitive positioning - Solution mapping to customer requirements |
| Topic 2: Customer Needs and Business Requirements | - Cost optimization and efficiency drivers - Small and medium business printing needs - Enterprise printing workflows and document management |
| Topic 3: HP Value Proposition and Differentiation | - Reliability and total cost of ownership - Sustainability and environmental considerations - Security and managed print services |
| Topic 4: HP Imaging and Printing Portfolio Overview | - Printer and multifunction device categories - Print solutions and services ecosystem - Inkjet and Laser printing technologies |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Question 1
What is a function of the HP Universal Print Driver?
A. Automatically finds printers on the internet
B. Finds available printers and provides options to print to them
C. Secures the printer from network hackers
D. Automatically sends orders for HP Genuine Supplies
Question 2
What does bundling of products involve?
A. making sure all products arrive at the destination at the same time
B. offering two devices for the price of one
C. putting all the products in one shipping package
D. creating a package of accessories to offer at a single price
Question 3
What is the key technology behind HP leading First Page Out (FPO) performance?
A. HPFastRes
B. HP Color Tables
C. HP Instant-on Fuser
D. HP Intelligent Networking
Question 4
What is one reason to outsource the printing of marketing materials?
A. to print only the quantity you need
B. to make it easy to reorder small quantities if you run out of the original print run
C. to order a large quantity with static information
D. to be able to make changes on short notice
Question 5
A client who purchases new technologies upon the recommendation of their colleagues is part of which group?
A. Early adopters
B. Early majority
C. Late majority
D. Laggard
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: D |
