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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is only used for video calls.
B) It uses the most bandwidth, guaranteeing the best quality.
C) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
D) It is the oldest codec and has the widest compatibility.

2. What is the primary function of a "hunt group" in contact center routing?

A) To record calls for a specific group of agents.
B) To define a set of agents or queues that can be targeted by a single pilot number.
C) To provide background music for callers on hold.
D) To manage outbound dialing campaigns.

3. What is the key difference between "G.711" and "G.729" audio codecs?

A) There is no significant difference.
B) G.711 is used for recording, and G.729 is used for live calls.
C) G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.
D) G.729 is the standard for video calls, while G.711 is for audio only.

4. Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?

A) Voicemail
B) Call Transfer
C) IVR Self-Service
D) Omni-channel Continuity

5. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
B) The ICD cannot route video interactions.
C) Video cannot be integrated with the CRM.
D) Video calls cannot be recorded.

Solutions: