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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports that their PC boots up to a screen that reads "OS not found". Which of the following would be the MOST likely cause of this problem?

A) The system has a BSOD.
B) The user has a USB key attached.
C) There are conflicting operating systems.
D) Not enough memory is available.

2. Ann, a home user, brings a PC in for repair and reports that performance has become extremely slow when working on documents and viewing pictures. Which of the following suggestions should a technician make?

A) Upgrade to a high performance video card
B) Run the file system check tool
C) Upgrade to a solid state drive
D) Increase the clock speed on the CPU

3. A small office has two routers, one wired and one wireless. Joe, a laptop user, experiences no issues while at his desk, but when he unplugs his laptop to go to a conference room, Joe is no longer able to access the Internet. Other users do not have this issue. A technician checks the laptop and sees an IP address of 169.254.13.142. Which of the following actions should the technician take FIRST so that Joe can access the Internet?

A) Disable the wired connection.
B) Power cycle the wireless router.
C) Refresh the network connection.
D) Reinstall DHCP on the server.

4. Which of the following would remove all data from a drive and ensure that the drive was no longer readable? (Select TWO).

A) Shredding
B) Format
C) Electromagnet
D) Repartition
E) Overwriting

5. If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

A) Emergency Restore CD
B) Bluetooth connection
C) USB flash drive
D) Floppy disk

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