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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) Lean
B) SWOT analysis
C) Process mapping
D) Pareto principle

2. Which is the BEST practice for conducting post-visit phone calls?

A) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
B) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
C) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
D) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.

3. Some important topics to consider in building effective cultural competence learning opportunities include all of the following EXCEPT:

A) Full knowledge of cultural practices and beliefs.
B) Working effectively in diverse teams.
C) Supervising a multicultural workforce.
D) Effective cross-cultural communication.

4. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To discuss palliative care, which is the most important aspect of the situation
B) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
C) To ensure that all stakeholders review the plan of care in a collaborative manner
D) To support the spouse, who needs more support than the patient at this time

5. Which of the following is a primary reason employees resist change?

A) Impact on perception of organization
B) Impact on organizational performance
C) Lack of available resources from organization
D) Lack of awareness of why change is being made

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