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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Third-Party Portal and Collaboration | 18% | - Portal configuration, branding, and navigation - Communication and notification setup - Request management: questionnaires, documents, evidence - Access management and permissions |
| Process Automation and Workflows | 19% | - Issue and action item management - Workflow design and customization - Approval processes and escalation rules - Task assignment and tracking |
| Reporting, Integration, and Compliance | 6% | - Dashboards, reports, and analytics - Compliance frameworks and regulatory alignment - Integration with GRC and other ServiceNow applications |
| TPRM Application Overview and Core Configuration | 24% | - Application architecture and key components - Risk domains, criteria, and scoring rules - Contacts and engagement setup - Third-party record management and hierarchy - Risk intelligence and integration configuration |
| Assessment Configuration and Management | 33% | - Questionnaire templates and scales setup - Assessment types: internal, external, due diligence - Assessment lifecycle, scheduling, and generation - Scoring calculations and risk rating determination - Inherent Risk Questionnaire (IRQ) configuration |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. In the context of third-party risk assessment generation, what is the primary benefit of using automated triggers and schedules?
Response:
A) Increasing the complexity of the risk management process
B) Ensuring assessments are consistently conducted at relevant intervals
C) Reducing the need for risk management staff
D) Limiting the scope of assessments to high-risk third parties only
2. Which module within ServiceNow GRC helps in assessing the risk level of third parties before engaging in a business relationship?
Response:
A) Vendor Risk Management
B) Project Management
C) Incident Response
D) Human Resources
3. What is the primary goal of Due Diligence Requests in the Assessment Configuration process?
Response:
A) To identify potential third-party partners for future projects.
B) To negotiate better contract terms with third parties.
C) To gather essential information to evaluate a third party,s risk posture.
D) To ensure the timely payment of invoices by third parties.
4. Which workflow design principle is most critical in optimizing the third-party risk process?
Response:
A) Ensuring all tasks are completed by a single department
B) Prioritizing speed over accuracy
C) Maximizing the number of approval steps to ensure thorough checks
D) Reducing manual interventions to increase process efficiency
5. Effective management of the Third-party Risk Assessment Lifecycle requires:
(Choose two)
Response:
A) Regular updates to risk assessment criteria based on changing risk landscapes.
B) Isolation of the risk assessment team from other business units to prevent bias.
C) Dependence on third-party self-assessment without verification.
D) Engagement with third parties for feedback on the assessment process.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B,C |
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