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ServiceNow is a leading provider of cloud-based IT service management software. The company offers a wide range of solutions to help organizations manage their IT operations efficiently. One such solution is Service Mapping. Service Mapping is a module of ServiceNow that helps organizations identify and map the dependencies between services, servers, and applications. ServiceNow Certified Implementation Specialist in Service Mapping (CIS-SM) is a certification that validates a person’s knowledge and expertise in implementing Service Mapping in ServiceNow.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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Passing the CIS-SM exam will enable IT professionals to demonstrate their proficiency in Service Mapping, which is a critical component of IT service management. Certified Implementation Specialist - Service Mapping certification provides a strong foundation for individuals who are responsible for configuring and maintaining ServiceNow's Service Mapping application. It also demonstrates that the individual is capable of implementing best practices in Service Mapping, which can help organizations improve their IT service delivery and reduce downtime.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery Configuration and Integration | 15% | - Integration with Discovery application - MID Server deployment and management - Discovery setup and configuration - Credentials and access management |
| Topic 2: Implementation and Operational Readiness | 10% | - Security and access control - Operational processes and KPIs - Implementation planning and scoping - Performance and scalability |
| Topic 3: Pattern Design and Troubleshooting | 30% | - Pattern best practices and optimization - Creating and modifying discovery patterns - Pattern fundamentals and architecture - Pattern testing, validation and troubleshooting |
| Topic 4: Event Management Integration | 10% | - Integration architecture and requirements - Event correlation and service impact analysis - Event Management configuration for Service Mapping |
| Topic 5: Service Mapping Configuration | 20% | - Defining business and technical services - Service mapping architecture and components - Entry points and service dependency mapping - Service map creation and configuration |
| Topic 6: CMDB Management and Data Integrity | 15% | - CMDB data model and CSDM compliance - Data quality and reconciliation - CMDB health and validation - Maintaining CI relationships and dependencies |
