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ServiceNow CIS-ITSM is a certification exam that aims to establish the proficiency of the candidates in implementing IT Service Management (ITSM) on the ServiceNow platform. CIS-ITSM-JPN exam is designed for professionals who are responsible for the configuration, implementation, and maintenance of ITSM solutions in their organizations. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification validates the candidate's knowledge and expertise in ITSM best practices, ServiceNow ITSM modules, and their integration with other ServiceNow modules.
ServiceNow CIS-ITSM exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring ITSM solutions using the ServiceNow platform. Passing the exam requires a strong foundation in ITSM concepts and ServiceNow platform knowledge, as well as experience working with ServiceNow ITSM applications. By becoming certified, you can enhance your career prospects and demonstrate your commitment to providing high-quality ITSM solutions.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 2: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 3: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 4: Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Topic 5: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Topic 6: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 7: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 8: Change Management | - Approval and risk management - Change types and workflows |
