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BlackBerry 10 Support Specialist Sample Questions:

1. When the customer opens a new application, previously running applications are no longer seen. What is most likely happening in this scenario?

A) The Active Screen only displays four running applications full size. If there are five or more applications active, the icons are shrunk to allow additional applications to be shown.
B) The Active Screen only displays four running applications. If there are five or more applications active, swipe from the bottom of the screen up to reveal additional running applications.
C) The Active Screen only displays four running applications. If a fifth application is opened, the oldest running application is closed to make room on the display.
D) The Active Screen only displays four running applications. If there are five or more applications active, a second Active Screen is launched to display the additional. Swipe left to right to reveal the additional Active Screen.

2. Email automatically moved to a subfolder in the mailbox, from an account integrated using Active Sync, is not seen in the Hub. Which of the options below best describes the process to ensure folder sync has been configured?

A) While in the BlackBerry Hub, open the Options panel, select Inbox Management, open the integrated Active Sync account and select Edit Folder Settings and verify or select the desired subfolders.
B) Open the Setup application from the home screen, select Accounts, select Set Defaults and select the integrated Active Sync account, open Folder Synchronization and verify or select the desired subfolders.
C) Pull down top panel with a downward bezel swipe, select Settings, Accounts and select the integrated Active Sync account, select Edit Folder Settings.
D) While in BlackBerry Hub, select Option pane (3 seashells, dots), navigate to Settings, Email Account Preferences, and select the integrated Active Sync account, select Folder Settings and verify or select the subfolders for synchronization.

3. What can be pushed by the BlackBerry Device Service (BDS) which will configure and automate the work email setting on the BlackBerry Tablet/smartphone?

A) Software Configuration
B) An email profile
C) Outlook for Blackberry Tabled smartphone
D) An IT policy rule

4. Which service in Windows Server 2008 is used to handle certificate enrollment requests on behalf of the BlackBerry Device Service (BDS)?

A) Windows Certificate Service (WCS)
B) Microsoft Certificate Authority Service (MCAS)
C) Certificate Enrollment Handling Service (CEHS)
D) Network Device Enrollment Service (NDES)

5. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Administration
B) BlackBerry Desktop Manager
C) BlackBerry Resource Kit
D) BlackBerry Web Desktop Manager

Solutions: