Avaya 76940X (Avaya Converged Platform Support) certification exam is a technical certification offered by Avaya, a leading provider of communication and collaboration solutions. Avaya Converged Platform Support Exam certification is designed to test the knowledge and skills of individuals who are responsible for supporting and maintaining Avaya’s Converged Platform solutions. 76940X exam is designed for technicians, engineers, and support personnel who work with Avaya’s Converged Platform solutions.
Avaya 76940X exam is conducted online through the Avaya Learning Platform, and the duration of the exam is 90 minutes. 76940X exam comprises 60 multiple-choice questions and five simulations. To successfully pass the exam and obtain certification, you need to achieve a minimum score of 68% or above. 76940X exam is available in several languages, including English, Spanish, Simplified Chinese, Japanese, and Portuguese, among others.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22432
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Avaya 76940X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Platform Architecture & Components | 20% | - Co-delivery vs Full Avaya Support installation - ASP 4200 product components |
| Troubleshooting & Support Tools | 25% | - Using PSN, KT documents and Avaya support ticketing system - OEM component interfaces and management - General platform troubleshooting methodology |
| Virtualization & Infrastructure | 20% | - VMware ESXi and vCenter upgrade procedures - Supported and unsupported VMware configurations |
| Security & Operational Best Practices | 10% | - System monitoring and health checks - Platform security fundamentals |
| System Updates & Maintenance | 25% | - Backup and restore of platform solutions - Preventive maintenance procedures - Server, storage, PDU and switch firmware updates |
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