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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Skill
C) Vector
D) Split

3. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Reserve Agent
C) Predicted Wait Time
D) Vector queuing priority

4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: both
C) Measured: external
D) Measured: internal

5. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the duplicate station xxxx CM SAT command
B) Create a template telephone set and use the qcopy station xxxx CM SAT command
C) Use the add station next CM SAT command to program each telephone set and assign buttons
D) Use CMS to perform the bulk administration of telephone sets and buttons.

Solutions: