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The Avaya 3313 certification exam is a rigorous test of the candidate's knowledge and expertise in maintaining and troubleshooting the Avaya Aura® Contact Center. Passing this exam demonstrates the candidate's proficiency in the advanced features and functionality of the solution and provides a competitive edge in the IT job market.

 

NEW QUESTION # 28
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)

• A. Sip Sequence Report
• B. Summary Log file
• C. Event Report
• D. Call Properties Report
• E. Summary Report

Answer: A,B,E

Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607

NEW QUESTION # 29
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

• A. Contacts Offered
• B. Contacts Answered
• C. Contacts %Abandoned
• D. Contacts Redirected

Answer: A

NEW QUESTION # 30
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?

• A. CCMA > Multimedia
• B. CCMM Database Logging
• C. Multimedia Administrator
• D. Multimedia Dashboard

Answer: A

NEW QUESTION # 31
Refer to the Exhibit.

Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?

• A. AML
• B. H.323
• C. TLS
• D. SIP

Answer: C

NEW QUESTION # 32
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)

• A. You can enable Call-by-Call statistics for reports on a per application basis.
• B. If a call is queued and an announcement is played, the event will be included in the event column.
• C. The Call-by-Call report can include several reporting intervals.
• D. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Answer: A,B,C

NEW QUESTION # 33
Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

• A. AML
• B. H.323
• C. STP
• D. TR87/TLS
• E. TCP

Answer: C

NEW QUESTION # 34
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

• A. Session Manager
• B. SIP Gateway manager
• C. Contact center Media services
• D. Avaya Aura Media server

Answer: C

NEW QUESTION # 35
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

• A. Avaya Aura Media server (AAMS) addresses
• B. CSTA/TR87 Call ID
• C. AACC CDN
• D. Customer telephone number

Answer: A,B,D

NEW QUESTION # 36
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

• A. 85%
• B. 80%
• C. 90%
• D. 95%

Answer: C

NEW QUESTION # 37
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)

• A. Event ID
• B. Severity
• C. Event Class
• D. Event Session

Answer: A,C,D

NEW QUESTION # 38
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?

• A. Click on Connect to
• B. Click on Aliases
• C. Click on AACC-DATABASE-CCMS
  D .Click on Startup

Answer: B

NEW QUESTION # 39
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)

• A. 11S Access logs
• B. CCMS_SGM_SipMessages
• C. CCMS_ASM
• D. AAMS Sip message logs

Answer: B,D

NEW QUESTION # 40
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

• A. AACC CDN
  C .Avaya Aura Media server (AAMS) addresses
• B. CSTA/TR87 Call ID
• C. Customer telephone number

Answer: B,C

NEW QUESTION # 41
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

• A. Verify that the domain account has at least one address assigned in CCT.
• B. Verify that the DNs configured on the telephone are configured as addresses in CCT.
• C. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
• D. Verify that the domain account AAD is running under is configured in CCT.

Answer: B,C,D

NEW QUESTION # 42
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?

• A. Reboot the CCMS server.
• B. Use the windows services utility to restart the MAS Configuration manager services.
• C. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
• D. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

Answer: B

NEW QUESTION # 43
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

• A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
• B. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
• C. C:\Avaya\Logs\CCMS\SipMessages0.log
• D. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

Answer: B

NEW QUESTION # 44
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)

• A. Windows Event Viewer\Windows Logs\Applications and Services
• B. Usage above threshold
• C. Avaya MS Nodal Licensing alarms are disabled by default.
• D. Real Time Usage Active License Percentage
• E. Licenses Exhausted

Answer: B,E

NEW QUESTION # 45
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

• A. TAPI AnswerCall
  D TR87 AnswerCall
• B. CCT
• C. SIP RTP

Answer: B

NEW QUESTION # 46
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

• A. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
• B. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
• C. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
• D. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.

Answer: C

NEW QUESTION # 47
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?

• A. CCMA >User agent
• B. Manager Administration > User accounts
• C. Manager Administration configuration > CCMA User Migration
• D. CCMA > User Logins

Answer: A

NEW QUESTION # 48
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