Nov 24, 2022 Detailed New Certified-Business-Analyst Exam Questions for Concept Clearance
Certified-Business-Analyst Exam Preparation Material with New Certified-Business-Analyst Dumps Questions.
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
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NEW QUESTION 20
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
- A. It helps testers determine the most efficient way to validate solutions.
- B. It saves time when prioritizing and implementing functionality.
- C. It defines technical specifications early in the process.
Answer: A
NEW QUESTION 21
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
- A. Demo prototype
- B. Virtual whiteboard
- C. One-on-one meetings
Answer: A
NEW QUESTION 22
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Asking stakeholders to complete a questionnaire
- B. Using live workshops to map out the sales process
- C. Conducting individual interviews with stakeholders
Answer: A
NEW QUESTION 23
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Small
- B. Valuable
- C. Negotiable
Answer: A
NEW QUESTION 24
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
- A. User Acceptance testing
- B. Requirements Gathering
- C. Journey Mapping
Answer: C
NEW QUESTION 25
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Value stream map
- B. Capability model
- C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Answer: C
NEW QUESTION 26
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Retrospective
- B. Sprint review
- C. Daily stand-up
Answer: B
NEW QUESTION 27
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Hold a one-on-one diagram session with each stakeholder before the workshop.
- B. Proceed with the workshop as scheduled with the stakeholders who are available.
- C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
Answer: C
NEW QUESTION 28
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A. Audiences, scope, inputs, outputs, and resources
- B. Case sources, types, volumes, priorities, and reasons
- C. Cost, timeline, risks, requirements, and opportunities
Answer: B
NEW QUESTION 29
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Hold a one-on-one diagram session with each stakeholder before the workshop.
- B. Proceed with the workshop as scheduled with the stakeholders who are available.
- C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
Answer: C
NEW QUESTION 30
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
- A. The customer should be consulted.
- B. The customer should be responsible.
- C. The customer should be informed.
Answer: A
NEW QUESTION 31
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A. The goal is undefined.
- B. The persona is undefined.
- C. The need is undefined.
Answer: B
NEW QUESTION 32
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
- A. Gather business requirements;, create process maps, and write user stories.
- B. Create a data dictionary, write end user documentation, and review test scripts.
- C. Complete testing, build training materials, and elicit requirements for the next iteration.
Answer: A
NEW QUESTION 33
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
- A. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
- B. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
- C. Review survey feedback again to better understand pain points in the existing onboarding process.
Answer: A
NEW QUESTION 34
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.''
Which acceptance criteria is most appropriate for this user story?
- A. Able to view the sales team's reports
- B. Able to monitor the sales team's performance
- C. Able to click the Run button on sales reports
Answer: B
NEW QUESTION 35
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
- A. Behavioral
- B. Shadowing
- C. Interviewing
Answer: C
NEW QUESTION 36
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?
- A. Discuss project trade-offs with the executive sponsor.
- B. Manage project integrations with the technical team.
- C. Hold a kickoff meeting to set expectations with the project team.
Answer: C
NEW QUESTION 37
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
- A. Review the change sets history
- B. Review the version control history.
- C. Review the approval history.
Answer: B
NEW QUESTION 38
Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?
- A. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,
- B. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.
- C. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.
Answer: A
NEW QUESTION 39
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
- A. Each BA should use their own separate documentation,
- B. Each BA should enter their business needs in a shared spreadsheet,
- C. Each BA should use a shared system that has version control.
Answer: C
NEW QUESTION 40
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
- A. Create a scratch org and give the development team access to it.
- B. Create a partial sandbox and give the VP of sales access to it.
- C. Create a full copy sandbox and give power users access to it
Answer: C
NEW QUESTION 41
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
- A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
- B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
- C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
Answer: A
NEW QUESTION 42
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Asking stakeholders to complete a questionnaire
- B. Using live workshops to map out the sales process
- C. Conducting individual interviews with stakeholders
Answer: B
NEW QUESTION 43
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Salesforce Certified-Business-Analyst Certification Exam Questions: https://drive.google.com/open?id=1ChPcmUiSyHn7F3k8y_eOkhtERO-1VEFD