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A fully updated 2022 CIS-ITSM Exam Dumps exam guide from training expert ValidExam

Aim of the Certificate Exam

• Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
• Empower individuals to execute tasks with confidence and skill
• Differentiate individual in a crowded job market

 

NEW QUESTION 68
What will be the new state once you click on the "Start Fix" button in the problem form?

• A. In Progress
• B. Fix in progress
• C. Root Cause Analysis
• D. Assess

Answer: B

Explanation:
Explanation

 

NEW QUESTION 69
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?

• A. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
• B. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
• C. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
• D. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.

Answer: A

 

NEW QUESTION 70
The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)

• A. The email addresses for the users are incorrect.
• B. HTML templates are NOT available in sandboxes.
• C. Workflow emails only work in Full sandboxes.
• D. The Deliverability Access Level setting is incorrect.

Answer: A,D

 

NEW QUESTION 71
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.

• A. True
• B. False

Answer: A

 

NEW QUESTION 72
What is the purpose of the Duration field in the incident form?

• A. Time elapsed before the incident was resolved.
• B. Time elapsed since the last update on the incident.
• C. Time elapsed since the last update by agent on the incident.
• D. Time elapsed before the incident was closed.

Answer: A

 

NEW QUESTION 73
Which of the following is NOT a valid Requested Item Catalog Task state?

• A. Pending
• B. Work In Progress
• C. Closed Skipped
• D. Closed Rejected

Answer: D

 

NEW QUESTION 74
Which module to use in order to modify the field mapping of the Known Error articles?

• A. Knowledge > Field Mapping
• B. Knowledge > Articles > Field Mapping
• C. Knowledge > Administration > Field Mapping
• D. None of the listed answers

Answer: D

Explanation:
There's no module for this. You can use csm_table_mapping.list to access and modify the field mapping.

 

NEW QUESTION 75
It is possible to import multiple word documents at the same time into a knowledge base.

• A. True
• B. False

Answer: A

 

NEW QUESTION 76

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

• A. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• B. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• C. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
• D. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.

Answer: D

 

NEW QUESTION 77
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

• A. Cross filter
• B. Standard filter
• C. Reporting snapshot
• D. Joined report

Answer: A

Explanation:
Explanation/Reference:

 

NEW QUESTION 78
How is access to knowledge articles administered?

• A. User Roles
• B. Filter Conditions on the knowledge base
• C. User Criteria and Entitlements
• D. User Criteria and User Roles

Answer: D

 

NEW QUESTION 79
Which one of the following incident reports might help managers predict staffing levels required?

• A. Critical Open Incidents
• B. Incidents Closed per Week
• C. Overdue Incidents
• D. Incidents Open per Week

Answer: D

 

NEW QUESTION 80
Which of the following CANNOT be performed by catalog_manager role?

• A. Maintain Catalog Item
• B. Create Catalog Task
• C. Maintain Categories
• D. Update Catalog.manager

Answer: B

Explanation:
Creating a catalog task can be done by a user with catalog_admin role.

 

NEW QUESTION 81
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

• A. Create a new profile and role for the subset of users with the View All Data permission.
• B. Assign delegated administration to the subset of users to View All Data.
• C. Enable the View All Data permission for the roles of the subset of users.
• D. Create a permission set with the View All Data permission for the subset of users.

Answer: D

 

NEW QUESTION 82
Which of the following is NOT a consideration when determining the need for multiple service catalogs?

• A. Services and Types of Service
• B. Audience
• C. Delegation of Catalog Administration
• D. Size of the company

Answer: D

 

NEW QUESTION 83
Which of the following statements is true regarding the permission that a user of itil role has?

• A. Users with itil role can update any incident.
• B. Users with itil role can only update incident created by them.
• C. Users with itil role can update any incident except closed incidents.
• D. Users with itil role can update any incident except closed and resolved incidents.

Answer: C

Explanation:
Explanation/Reference:

 

NEW QUESTION 84
Default Variables Editor is used to edit catalog items.

• A. True
• B. False

Answer: B

Explanation:
Explanation
Default Variables Editor is used for record producer. Catalog items and catalog tasks use VEditor.

 

NEW QUESTION 85
ServiceNow doesn't recommend having a service for generic requests in the service catalog.

• A. True
• B. False

Answer: B

Explanation:
Explanation
It is actually recommended to have a generic request in the Service Catalog.

 

NEW QUESTION 86
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