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NEW QUESTION # 15
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?

• A. Tangible costs.
• B. Intangible costs
• C. Tangible benefits
• D. Intangible benefits.

Answer: C

NEW QUESTION # 16
Imran is the chief executive of FairCrops, a producer of ethically and sustainably sourced coffee and cocoa products. He is a true advocate of the FairCrops brand and has seen the positive impact of its approach in the South American regions in which It operates. He believed that there is a market for customers who want to ensure the products they consume have been purchased for a fair price and where the producer has not been unfairly treated.
FairCrops provide their products via an exclusive contract with Donald, the owner of Rest House; a small chain of coffee shops.
Ronaldo is a supplier to FairCrops. The prices he receives means he can provide for Ins family and enhance his crop yield through the advice and training provided by Alan, the FairCrops local representative and support officer From Imran's perspective, which of the following is a CORRECT partial CATWOE analysis of this situation?

• A. Customer - Alan, Actor = Donald. Actor = Ronaldo
• B. Customer = Alan. Actor = Ronaldo. Owner = Imran.
• C. Owner = Ronaldo. Actor = Donald. Customer = Imran
• D. Customer = Donald, Actor = Alan. Owner = Imran

Answer: C

NEW QUESTION # 17
Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:
a) Agree new qualifications.
b) Upgrade the website.
c) Recruit new examiners.
d) Register candidates.
e) Analyze website activity.
Which of these activities would reflect the business perspective of the Marketing Manager of the loA?

• A. b. d and e.
• B. a. b and e
• C. b, c and e
• D. a, c and d

Answer: B

NEW QUESTION # 18
BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company's paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials.
Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary.
Which investigation technique would be MOST effective in establishing the need for item of paperwork?

• A. Questionnaire
• B. Document Analysis
• C. Interviews
• D. Workshop

Answer: A

NEW QUESTION # 19
Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:
a) Agree new qualifications.
b) Upgrade the website.
c) Recruit new examiners.
d) Register candidates.
e) Analyze website activity.
Which of these activities would reflect the business perspective of the Marketing Manager of the loA?

• A. b. d and e.
• B. b, c and e
• C. a. b and e
• D. a, c and d

Answer: D

Explanation:
Explanation
The activities that would reflect the business perspective of the Marketing Manager of the IoA are a, c and d.
These activities involve agreeing new qualifications, recruiting new examiners and registering candidates.
These activities are all related to the 4Ps of marketing and would help to ensure the success of the IoA's marketing efforts.

NEW QUESTION # 20
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

• A. Customer.
• B. Financial
• C. Internal business process.
• D. Learning and growth

Answer: C

NEW QUESTION # 21
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?

• A. Tangible costs.
• B. Tangible benefits
• C. Intangible costs
• D. Intangible benefits.

Answer: C

Explanation:
Explanation
The extract describes intangible costs. The costs mentioned in the extract are the potential lower staff productivity while the new system is being established, which are intangible costs

NEW QUESTION # 22
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?

• A. Process and people
• B. Organisation and process.
• C. People and technology
• D. Organisation and information.

Answer: B

NEW QUESTION # 23
Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:
Dear Team,
Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.
I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.
Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.
Thanks. Nastya."
Which elements of PESTLE are identified in this email?

• A. Economic, Environmental, Legal
• B. Socio-Cultural. Technological. Economic
• C. Environmental, Political. Socio-Cultural.
• D. Political, Legal. Economic

Answer: B

Explanation:
Explanation
The elements of PESTLE identified in this email are C. Socio-Cultural, Technological, and Economic. The email mentions the consideration of energy costs, social responsibility and sustainability, employment regulations, and staff development, which are all elements that fall into the PESTLE categories of Socio-Cultural, Technological, and Economic, respectively.

NEW QUESTION # 24
The following planning activity has been identified in a consensus BAM for a company that makes clothes:
'P4 - Define marketing strategy'
Which of the following is an enabling activity linked to this planning activity?

• A. Sell clothes
• B. Monitor sales.
• C. Advertise clothes
• D. Define sales targets

Answer: C

NEW QUESTION # 25
Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.
The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.
To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?

• A. Interviews and rich pictures.
• B. Business activity modeling and fishbone diagrams.
• C. Observation and scenario analysis
• D. Document analysis and mind maps.

Answer: A

NEW QUESTION # 26
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?

• A. Processes and Information & Technology.
• B. People and Processes.
• C. People and Organisation.
• D. Information A Technology. Organisation

Answer: B

Explanation:
Explanation
The POPIT framework (People, Organisation, Processes, Information and Technology) is a model used to analyse and evaluate a business process. It takes into account the various elements that make up a business process and how they interact with each other. In this case, Alana has identified several issues in the process redesign project, which all fall under the People and Processes elements of the POPIT framework.
The People element looks at the roles and responsibilities of the people involved in the process, and how the proposed changes will affect their roles and tasks. The Processes element looks at the proposed changes to the business structure and how it will affect the relationships with suppliers and how data will be shared. The Organisation element looks at how the proposed changes will affect the organisation's key performance indicators, and how the legal accessibility issues will be addressed.

NEW QUESTION # 27
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?

• A. Processes and Information & Technology.
• B. People and Processes.
• C. People and Organisation.
• D. Information A Technology. Organisation

Answer: B

NEW QUESTION # 28
The following statements have been made about the consensus Business Activity Model a) Describes how a business process should operate.
b) Describes what a business system should be able to do.
c) A conceptual model.
d) Usually produced before requirements are defined.
e) Includes all stakeholders' perspectives
Which of the statements are TRUE?

• A. b, c and e.
• B. a., d and e.
• C. b, c and d
• D. a, b and c.

Answer: D

NEW QUESTION # 29
A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?

• A. Description of the current situation. analysis of costs and benefits, options considered
• B. Recommendations, risk assessment, options considered
• C. Impact assessment, analysis of costs and benefits, recommendations
• D. Description of the current situation, impact assessment, risk assessment

Answer: D

Explanation:
Explanation
The description of the current situation will explain the threat posed to the organization from cyber attack and the need for the project. The impact assessment will help to quantify the benefits of the cyber defense initiative, and the risk assessment will provide insight into the potential risks posed by not undertaking the project. Finally, the options considered section will help to demonstrate that the project team has thoroughly explored the solution market and has considered a range of approaches to meeting the project objectives.

NEW QUESTION # 30
A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?

• A. Recommendations, risk assessment, options considered
• B. Description of the current situation. analysis of costs and benefits, options considered
• C. Description of the current situation, impact assessment, risk assessment
• D. Impact assessment, analysis of costs and benefits, recommendations

Answer: A

NEW QUESTION # 31
The following planning activity has been identified in a consensus BAM for a company that makes clothes:
'P4 - Define marketing strategy'
Which of the following is an enabling activity linked to this planning activity?

• A. Sell clothes
• B. Monitor sales.
• C. Advertise clothes
• D. Define sales targets

Answer: D

Explanation:
Explanation
An enabling activity is an activity that needs to be completed before the planning activity can be executed. In this case, the planning activity is to define a marketing strategy and the enabling activity would be to define the sales targets which will help inform the marketing strategy. Therefore, the correct answer is B, Define sales targets.

NEW QUESTION # 32

• A. Girby, to a client called MetalCor, a manufacture of component for washing machines and fridge freezers. The management team of MetalCor need some help in understanding the problems they are experiencing with their production line. Recently. Reproduction has dipped to a record low and more parts are being return as fully.
  Production line staff blame each other and the more staff Girby speaker to, the more issue she identifies. She having difficulty keeping track of the arising themes and how they relate to each other.
  Which of the following would enable Girby to model the arising themes and how they relate to each other?
• B. Business process model
• C. Rich picture.
• D. Business activity model
• E. Mind map

Answer: C

NEW QUESTION # 33
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?

• A. External constraint.
• B. External requirement.
• C. Internal processed
• D. Internal policy.

Answer: C

NEW QUESTION # 34
A division of a telecommunication company is reviewing its current product range. It has decided to reposition itself by narrowing its product scope to 'deliver consultancy service'. The activity is the primary doing activity doing on a business Activity Model (BAM) defined by the Chief Executive Officer (CEO). A number of other activities have been identified, five of which are listed below:
Determine which customer to target for
a) Determine which customers to target for our focused service.
b) Track the progress of consultancy contracts placed by customers.
c) Define the skills sets of the consultants supplying our service.
d) Agree on a marketing campaign to make people aware of our new product focus e) Run monthly open days, showcasing our consultancy expertise.
Which of these would be categorized as planning activities on the CEO's BAM?

• A. c. d and e
• B. b, c and e.
• C. a. c and d
• D. a, b and e.

Answer: C

NEW QUESTION # 35
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