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Apple Macintosh Service Sample Questions:

1. Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?

A) PowerBook G4 (15-inch)
B) PowerBook G4 (12-inch)
C) PowerBook G4 (17-inch)

2. How did you prepare for this exam? (Choose all that apply.)

A) non-Apple courses or books
B) self-study AppleCare Technician Training purchased from Apple
C) on-the-job training / apprenticeship
D) Apple leader-led technician training course
E) self-taught
F) none of the above
G) Apple Mac OS X Help Desk Essentials leader-led course

3. You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?

A) Yes
B) No

4. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) Did you turn off the computer improperly?
C) What operating system are you using?
D) What is the issue?

5. Which of the following is NOT one of the three qualities that define a quick fix?

A) has little or no cost
B) can be performed quickly
C) involves little or no risk of harm to the system
D) eliminates intermittent problems

Solutions: