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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
| Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls |
Salesforce Certified Slack Consultant Sample Questions:
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?
- A. They can define how many they need.
- B. Four
- C. Five
- D. One
Correct Answer: D 🗳️
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What is the most effective way to project manage a team in Slack?
- A. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
- B. Connect the Jira app to your team channel and ask for weekly updates through the app integration.
- C. Send a check-in template to teammates to respond to on a weekly basis.
- D. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
Correct Answer: D 🗳️
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What is the Slack best practice for managing client engagement and collaboration in projects?
- A. Create a Slack Connect channel that connects all team members for project collaboration.
- B. Add clients to your Slack instance as guests to work together in one channel.
- C. Only add project team members to the Slack Connect channel when they request to be added.
- D. Encourage use of email because the client may be new to Slack.
Correct Answer: A 🗳️
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You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
- A. Training channel
- B. Presentation slide deck
- C. Pre-course checklist
- D. Self-serve materials
Correct Answer: C 🗳️
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Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?
- A. Create and share a one-hour Video Summary.
- B. Offer an additional Slack User Essentials Class.
- C. Create a #slack-tips channel to share tips.
- D. Create an internal Champions Network.
Correct Answer: C 🗳️
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