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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A multinational manufacturing firm recently experienced a series of product line defects and supply chain shortages. At the request of the chief operating officer (COO), the firm hires a new VP of operations who worked for the COO at another company for many years. The VP is well known for achieving results quickly and efficiently. During a conference call with the COO and all operations managers, the new VP begins making angry remarks toward the managers because the VP believes they are not responding quickly to questions about the recent problems. When the managers speak the VP responds by criticizing them and speaking with a loud aggressive tone of voice. The COO advises the VP to focus on identifying the root cause of the problem rather than criticizing the managers. In response, the VP accuses the COO of being too lenient on the managers during a period of crisis that requires quick and deliberate action. After the meeting, the managers send a formal letter to the firm's regional HR director describing the VP's behavior and requesting an immediate response.
The firm's employee handbook includes a section on cultural values that denounces public criticism of others and endorses acceptance of diversity at all levels of the organization. What should the regional HR director do to uphold the firm's cultural values?

A) Advise the COO to meet with the VP to discuss the firm's cultural values.
B) Advise the VP to review the cultural values outlined in the handbook.
C) Send an email to the managers acknowledging the inappropriateness of the VP's behavior.
D) Advise the VP to attend an online cultural awareness training course.

2. During a workforce audit, an HR mobility leader discovers several expatriates who are not part of the organization's global mobility program. Which is the first step the HR leader should take in response to this discovery?

A) Adopt a process to track worker movement across geographies in line with immigration and tax rules.
B) Determine if the organization is liable for possible immigration violations of these workers.
C) Alert leadership that the organization may be in violation of statutory compliance.
D) Push for the adoption of online platforms to better integrate data of the mobile workforce.

3. What is an important task of the HR department when a company expands outside of its home country?

A) Research and identify HR vendors in each country.
B) Prepare the workforce for global transfers and assignments.
C) Balance the need of standardization with the necessity for localization.
D) Restructure the HR department to mirror the global business structure.

4. The new CHRO is aware that hiring top talent in the insurance sector is a challenge because it is of ten not the industry of choice for many recent graduates. She also knows that unemployment is low and the labor market is highly competitive. What can the CHRO do to improve hiring efforts?

A) Sign up for several local job fairs to meet candidates in person.
B) Review job postings and rewrite ads to attract more candidates.
C) Build rapport with local college career services personnel.
D) Research and study recruiting metrics for the insurance sector.

5. A company's CEO will address all employees on the closing down of the call center operations as a result of outsourcing. The HR business partner (HRBP) was tasked to help the CEO craft the message and accompanying presentation. Who is considered the source in this situation?

A) The CEO
B) The HRBP
C) All employees
D) The company

Solutions: